Help center
How can we help?
Find answers to common Tonevia questions or contact the team directly.
Why can't Tonevia record?
Open iPhone Settings, find Tonevia, and enable Microphone access. Tonevia only requests microphone access when you start a recording. If permission is disabled, existing recordings can still be replayed.
Where are my recordings stored?
In the current version, recordings are stored inside Tonevia's private app container on your device. Tonevia does not upload them to Soulfree or a third party.
Does the Demo Account sync my data?
No. Guest and Demo Account are local modes in the current version. They do not create an online account and do not enable cloud sync.
Why didn't I receive a practice reminder?
Check that notifications are enabled for Tonevia in iPhone Settings and that the selected review date is in the future. Focus modes and system notification settings can also affect delivery.
How do I delete a single practice?
Use the delete action available for that practice in the app. Tonevia removes its saved attempts and associated local audio files.
How do I delete all data?
In Tonevia, open Account, choose Delete Account & Local Data, then confirm. Read the full deletion instructions.
Is Tonevia speech therapy or automated coaching?
No. Tonevia is a general self-practice utility. It does not provide medical care, speech therapy, certification, automated scoring, AI transcription, or a professional evaluation.